Help Center

No. Custom designs made from new molds carry our standard MOQ of 500 pieces per style, because tooling, machine setup and plating line preparation involve fixed costs. Stock and existing-mold items start much lower — many from 100 pieces per style per color, and logo marking by laser can go lower still. If your first order mixes several existing-mold styles, we can often combine them into one plating batch to keep minimums practical. Tell us which designs you are considering and we will quote the exact MOQ for each.

Primarily by piece, with material weight as one input. Your unit price reflects raw material consumption (which is where the brass market price matters), plus processing — casting or stamping, polishing, plating or PVD coating — plus assembly, packaging and QC. A large solid brass buckle costs more than a small thin one mainly because of material and polishing time, not because it is weighed at the end. For very large structural parts we may quote with a material surcharge formula linked to the copper price, so your cost stays transparent when metal markets move.

Five main factors: material (solid brass and 316 stainless steel cost more than 304 or zinc alloy), size and weight, structural complexity (multi-part mechanisms with springs cost more to make and assemble), surface finish (PVD coating costs roughly 20–40% more than standard electroplating), and order quantity. The logo method matters too — molded logos add tooling, while laser marking adds almost nothing. The fastest way to an accurate quote is to send drawings or reference samples with a target quantity; our quotations break the price down so you can see exactly what each option costs.

Yes, all our quotations are tiered — typically at 500, 1,000, 3,000 and 10,000 pieces. Moving from 500 to 3,000 pieces usually lowers the unit price by 10–25%, because tooling amortization, machine setup and plating line changeovers spread across more units. Beyond 10,000 pieces the curve flattens, since remaining costs are material and direct labor. If you share your annual volume forecast, we can price against the yearly total with per-shipment releases, so you get large-volume pricing without committing warehouse space to one giant delivery.

Standard quotations are EXW or FOB and include our standard protective packaging — individual poly bags, inner boxes and export cartons. Custom packaging such as velvet pouches or branded boxes is quoted separately as a line item. Freight is not included in FOB pricing, but we quote CIF or DDP on request using our forwarders’ contract rates, which are often better than what buyers can book themselves for small volumes. Every quotation states the incoterm clearly, so you always know exactly which costs are covered before you confirm the order.

Our quotations are normally valid for 30 days. Brass is a commodity, and when the copper market moves sharply we may adjust validity or add a material surcharge clause — this is stated openly on the quote, never hidden. For confirmed orders, the price on your proforma invoice is locked once the deposit is paid, even if copper rises during production. Long-term partners can sign quarterly or annual pricing frameworks with an agreed copper-linked adjustment formula, so both sides share the risk fairly and reorders need no renegotiation.

We work with startups regularly and structure first projects to lower the entry cost. Practical support includes starting from our open-mold designs so you pay no tooling, customizing only the finish or logo to keep MOQ low, and producing metal samples from a 3D-printed prototype so structure is confirmed cheaply before molds are made. Many young brands launch with a few hundred pieces this way, then scale. Our custom bag hardware MOQ guide explains how order quantity, material and finish interact. Tell us your target quantity and budget — we will suggest the most economical route.

Report it with photos within 30 days of receipt and we make it right. Transit damage is rare because of our packing standard — individual poly bags, divider boxes and moisture absorbers in every carton — but when it happens, responsibility follows the incoterm: under CIF or DDP we claim against the carrier or insurer directly and replace the affected goods at our cost; under EXW or FOB we help you document the claim with your insurer. Corrosion claims get a root-cause analysis, not excuses: if our packing or finish caused it, replacement and freight are on us.

We handle all export procedures from the Chinese side — export declaration, documentation and port handover — as a standard part of every order; you never deal with Chinese customs. On the import side, clearance depends on the incoterm: under DDP we manage door-to-door delivery including duties and import clearance, so the goods simply arrive; under FOB or CIF your customs broker clears the shipment, and we supply every document they need — invoice, packing list, certificate of origin, test reports. Most of our first-time buyers choose DDP to keep things simple.

No strict minimum — we ship whatever your order produces, from one carton upward. Small shipments simply cost more per kilogram: a single carton usually travels most economically by express courier (DHL, FedEx, UPS, 3–7 days), while air freight becomes worthwhile from roughly 45–100 kg and sea freight from about one cubic meter. For very small restock orders we can consolidate your goods with other clients’ shipments to the same region to share freight cost. Tell us the quantity and destination and we will recommend the most economical routing.

Yes. Standard export packing is already protective — each piece is individually bagged with anti-scratch film, then layered in cartons — but we regularly customize beyond that. Options include individual poly bags or velvet pouches, branded header cards and stickers, printed inner boxes, and specific pieces-per-bag counts matched to your assembly line. Custom packaging is quoted separately once we see your requirements, since material and labor vary widely. For premium finishes we recommend keeping at least individual bagging: most hardware scratches happen in transit, not in production.

Yes. Send us your SKU list and barcode files — EAN, UPC, Code 128 or FNSKU — and we will print and apply labels to each bag, inner box and outer carton exactly per your marking instructions, so cartons can go straight into your warehouse or fulfillment system without relabeling. Carton marks with PO numbers, quantities and gross weight follow your template as well. We photograph labeled cartons before shipment so your team can verify everything remotely. Labeling is a routine part of our packing service and adds no meaningful lead time.

Yes, both. We ship directly to Amazon FBA warehouses regularly and can follow Amazon’s requirements — FNSKU labeling, carton content limits, box weight rules and palletizing where needed — using the shipping plan from your Seller Central. We also deliver to any designated forwarder warehouse in China, which many clients use to consolidate hardware with bags from their assembly factory. Delivery to a China address is typically arranged at our cost or a small local charge; international freight follows your chosen method — courier, air or sea.

Freight is quoted on actual chargeable weight and volume with the carrier for your chosen method — express courier for samples and urgent small lots, air freight for mid-size orders, sea freight for bulk. Yes, we can quote DDP to the US and most EU destinations: one price covering goods, freight, duties and door delivery, which simplifies budgeting if you have no import setup. EXW, FOB and CIF are equally fine if you prefer your own forwarder. Tell us the destination and approximate quantity, and we will quote the options side by side.

Yes, credit terms are earned through cooperation. New clients start on standard terms — deposit with order, balance before shipment — and after several successful orders with a clean payment history, we offer net terms to established partners, typically net 30 on the balance, with limits growing alongside order volume. Credit arrangements are formalized in the annual framework agreement and reviewed yearly. We would rather extend trust gradually and keep it permanently than promise generous terms on day one that we cannot sustain — this approach has kept many of our client relationships running for years.

Yes. Every order is documented with a bilingual Chinese-English proforma invoice or purchase contract covering specifications, quantity, price, incoterm, delivery date, quality standard (AQL), defect handling, mold ownership and confidentiality. For ongoing relationships we sign annual framework agreements under which individual purchase orders are released. Our contracts are written so both sides can read every clause — the bilingual format exists precisely so nothing gets lost in translation. Your legal team is welcome to propose amendments; we would rather negotiate terms carefully once than argue about them later.

Within 24 hours on working days, with a concrete resolution plan inside three working days. Simple issues — missing pieces or minor defects within AQL — are settled with a credit or free replacements in your next shipment. Verified batch problems trigger remake-and-reship at our cost. Every complaint generates a corrective action report identifying the root cause, so the same issue cannot recur on future orders. Your dedicated sales engineer owns the case from first email to closure — no ticket systems, no handoffs. After-sales speed is where long-term supplier relationships are actually proven.

Yes — annual framework agreements are how most of our established clients work with us. A framework locks unit pricing for 6–12 months based on your forecast volume, with a transparent copper-linked adjustment formula so metal market swings are shared fairly rather than renegotiated every order. Individual shipments are then released by simple purchase orders with guaranteed lead-time slots, which also secures your production capacity in peak season. Framework clients additionally receive priority scheduling and improved payment terms. Share your annual volume estimate and we will draft a proposal.

Standard terms are 30–50% deposit to reserve your production slot, with the balance before shipment — after you have approved the pre-shipment inspection report or arranged third-party inspection, so you never pay the final balance on blind trust. Tooling and sampling fees are prepaid since they fund physical work upfront. All terms are stated on the proforma invoice before any payment, and your production schedule is confirmed the day the deposit arrives. Long-term partners move to more flexible arrangements as order history builds.

First orders run on prepaid terms — deposit plus balance before shipment — which is standard across the industry and protects both sides while trust is built. We do not offer payment after delivery to new accounts. For larger orders, an irrevocable letter of credit through your bank is acceptable and gives you bank-level security instead of prepayment risk. After several smooth orders, open-account terms and credit periods become available — most of our long-term clients started exactly this way. If payment security is your concern, third-party inspection before balance payment is the practical first step.

In most cases, yes. The custom sampling fee is credited back against your first production order once it is confirmed — sampling then effectively costs you nothing when the project proceeds. The tooling (mold) fee is separate: it is typically refunded or credited once your cumulative order quantity reaches the threshold agreed in your quotation. Stock samples are free of charge from the start — you only cover the courier cost. Exact refund terms are written into your proforma invoice before sampling begins, so there are no surprises later.